Policies

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Change of event

You can at any time decide to change event until July 10th, 2020 at 8pm (the day before the event).

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Same participants

  • To equal or lower fee event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher fee event

You pay only the amount of the difference for the new event.

Adding or removing participants

  • From solo to team

To change a solo registration to a team registration, you pay the fee difference (if higher than the original registration) plus $10 per new participant.

  • From team to solo

To change a team registration to a solo registration, you pay the fee difference (if higher than the original registration).

Splitting a team

A team may decide to split into several registrations.

  • To an equal or lower price event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher price event

You only pay the difference for the new event

  • Adding participants

You pay the fee difference (if higher than the original registration) plus $10 per new participant

Procedure : By sending us your request to à question@xterraquebec.com before July 10, 2020 at 5pm or on site (see programming tab) before July 10, 2020 at 8pm.

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Deferment

Whatever the reason without a Doctor’s note until June 27, 2020 before 5 pm

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Up to two weeks before the event (no later than June 27th, 2020 before 5pm), you can easily postpone your registration to the 2021 edition if it is the same event. The deferral fee before this date is only $20 for a solo event or $30 for a team event. You must send an email at question@xterraquebec.com to request your deferment. Fees must be paid before July 10th, 2020 at 8pm for the deferment to be effective otherwise registration will not be refunded.

Medical reason only from June 27h at 5pm

Between June 27th, 2020 at 5pm and July 10th, 2020 at 8pm, it is possible to defer a registration, but only upon presentation of a Doctor’s note which specifies that it is impossible for you to take part in the event.The deferral fee is $40 for a solo event or $60 for a team event. The transaction must be done on site according to the opening hours of the Registration Office until July 10th, 2020 at 8pm at the latest (see Schedule tab). The new participant must be present to make his registration on site.Only medical reasons are accepted after June 27th, 2020 at 5pm. The Doctor’s Note must have been presented to the organization and the fees paid before July 13th, 2019 at 8 pm for the deferral to be effective otherwise the registration will not be refunded.

Cancellation

XTERRA Quebec, in accordance with management executives, city officials and local law enforcement has the authority to cancel any of the events for emergency purposes such as,
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inclement weather or threat of terrorism. If such emergency conditions force cancellation, refunds cannot be provided since funds will have been spent in preparation for the event.
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Transfers

Until July 10, 2020 at 8pm (the day before the event), you can transfer your registration to another person if it is the same event. Transfer fees are only $20 for a solo event or $10 per person for a team event.

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Procedure : By sending us your request to question@xterraquebec.com before July 10th, 2020 at 5pm or on site according to the opening hours of the Registration Office until July 10th, 2020 at 8pm at the latest (see Schedule tab). The new participant must be present to make his registration on site

If we are at maximum capacity in the new event at the time of the change, we reserve the right to offer you an alternative event or to defer your registration free of charge.

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Refund

No refund possible.

Note that taxes, online registration fees and Triathlon Québec fees are non-refundable and are also extra in all our policies if applicable.

XTERRA Québec

26 Rue du Pied des Pentes,

Lac-Delage, QC G3C 5A2, Canada

Where is the race?

Empire 47
26, rue du Pied-des-Pentes Lac-Delage (Québec) G3C 5A2

Parking?

It will be possible to park at Manoir du Lac-Delage and in the surrounding streets.
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Questions?

Be part of the multisports revolution

Other multisport events are available to you in 2020. Which ones are you interested in?

ICETERRA Lac-Delage

January 11th, 2020

ICETERRA Mont-Sainte-Anne

February 9th, 2020

XTERRA Bromont

June 13th-14th, 2020

XTERRA Tremblant

August 29th-30th, 2020