Policies

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Change of event

You can at any time decide to change event until July 13th, 2019 at 8 pm (the day before the event).

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Same participants

  • To equal or lower fee event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher fee event

You pay only the amount of the difference for the new event.

Adding or removing participants

  • From solo to team

To change a solo registration to a team registration, you pay the fee difference (if higher than the original registration) plus $10 per new participant.

  • From team to solo

To change a team registration to a solo registration, you pay the fee difference (if higher than the original registration).

Splitting a team

A team may decide to split into several registrations.

  • To an equal or lower price event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher price event

You only pay the difference for the new event

  • Adding participants

You pay the fee difference (if higher than the original registration) plus $10 per new participant

Procedure : By sending us your request to à question@146.148.49.93 before July 13, 2019 at 5 pm or on site (see programming tab) before July 13, 2019 at 8 pm.

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Deferment

Whatever the reason until June 29th, 2019 before 5 pm

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Up to two weeks before the event (no later than June 29th, 2019 before 5 pm), you can easily postpone your registration to the 2020 edition if it is the same event. The deferral fee before this date is only $20 for a solo event or $30 for a team event. You must send an email at question@146.148.49.93 to request your deferment. Fees must be paid before July 13th, 2019 at 8 pm for the deferment to be effective otherwise registration will not be refunded.

Medical reason only from June 29th at 5 pm

Between June 29th, 2019 at 5 pm and July 13th, 2019 at 8 pm, it is possible to defer a registration, but only upon presentation of a Doctor’s note which specifies that it is impossible for you to take part in the event.

The deferral fee is $40 for a solo event or $60 for a team event. The transaction must be done on site according to the opening hours of the Registration Office until July 13th, 2019 at 8 pm at the latest (see Schedule tab). The new participant must be present to make his registration on site.

Only medical reasons are accepted after June 29th, 2019 at 5 pm. The Doctor’s Note must have been presented to the organization and the fees paid before July 13th, 2019 at 8 pm for the deferral to be effective otherwise the registration will not be refunded.

Note that if the 2019 edition of XTERRA Quebec were to be canceled for any reason, the refund would be the full amount of the deferral fee plus 50% of the registration fees paid for 2019.

Cancellation

XTERRA Quebec, in accordance with management executives, city officials and local law enforcement has the authority to cancel any of the events for emergency purposes such as,
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inclement weather or threat of terrorism. If such emergency conditions force cancellation, refunds cannot be provided since funds will have been spent in preparation for the event.
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Transfers

Until July 13, 2019 at 8 pm (the day before the event), you can transfer your registration to another person for the same event. Transfer fees are only $20 for a solo event or $10 per person for a team event.

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Procedure : By sending us your request to question@146.148.49.93 before July 13th, 2019 at 5 pm or on site according to the opening hours of the Registration Office until July 13th, 2019 at 8 pm at the latest (see Schedule tab). The new participant must be present to make his registration on site

If we are at maximum capacity in the new event at the time of the change, we reserve the right to offer you an alternative event or to defer your registration free of charge.

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Refund

No refund possible.

Note that taxes, online registration fees and Triathlon Québec fees are non-refundable and are also extra in all our policies if applicable.

XTERRA Québec

26 Rue du Pied des Pentes,

Lac-Delage, QC G3C 5A2, Canada

Where is the race?

Empire 47
26, rue du Pied-des-Pentes Lac-Delage (Québec) G3C 5A2

Parking?

It will be possible to park at Manoir du Lac-Delage and in the surrounding streets.

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Questions?

Email us at

athlete@146.148.49.93

Be part of the multisports revolution

By registering to XTERRA Quebec, you get discounts on our other events.

Email us to get your promo code: athlete@146.148.49.93

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